Damaged in delivery
Before you sign, check the outer packing. If it is torn, crushed or wet, write 'received damaged' on the delivery slip and take a photo.
Open the package soon after delivery. If anything is damaged, WhatsApp photos of the item and the packing, with your order number, to +91 96381 82251 within 48 hours of delivery.
We replace items damaged in delivery.
Manufacturing faults
What we sell is covered for 12 months against manufacturing faults.
- Damage from incorrect fitting or misuse is not covered.
- Use with a machine other than the one the item was made for is not covered.
Not sure whether something is covered? WhatsApp us a photo and ask.
Wrong item, or it doesn’t fit
If we send you something other than what you ordered, we replace it.
If a top doesn’t fit your machine, please stop before you drill or cut anything. WhatsApp photos of the machine and the top, with your order number, and we’ll tell you what to do next.
Not sure of your model? WhatsApp us a photo of the machine before you order.
How to claim
- WhatsApp +91 96381 82251 with your order number, photos of the problem and one photo of the whole item.
- Please don’t send anything back before we reply.
What we do
We replace the item. If we can’t replace it, we refund what you paid for it.
Who you are buying from
This website is run by Kedar Woods.
Call or WhatsApp +91 96381 82251.
Questions about this policy?
Ask us on WhatsApp and we'll explain how it applies to your order.
WhatsApp +91 96381 82251