Returns & Refunds

• Damaged in delivery, faulty, or not what you ordered: we replace it. Report delivery damage within 48 hours.
• Changed your mind: we don’t take items back for a change of mind.
• Cut to your size: can’t be returned unless faulty.
• Cancelling: tell us before it ships. If you haven’t paid, there is nothing to refund.
• Refunds: by the method you paid with.
• Help: WhatsApp +91 96381 82251 with your order number.

If your order arrives damaged, has a manufacturing fault, or is not what you ordered, we replace it. If we can’t replace it, we refund what you paid for it.

Report delivery damage within 48 hours of delivery: check the packing before you sign, then WhatsApp photos and your order number to +91 96381 82251.

Manufacturing faults are covered for 12 months.

Warranty & Replacement

We don’t accept returns for a change of mind. Only items that arrive damaged, have a manufacturing fault, or are not what you ordered are replaced or refunded.

That is why we call you before anything ships: the call is the easiest time to change the size, material, colour or delivery option.

Items cut to your size cannot be returned unless faulty. A custom top has no second buyer.

Before cutting, we confirm the final size and the machine cut-out with you, precisely so this does not come as a surprise.

Call or WhatsApp +91 96381 82251 with your order number.

• Before or during our confirmation call: tell us and we cancel it. Nothing has been charged at that point.
• After the call: tell us as soon as you can, before it ships. If you have already paid, we refund you as set out below.
• After it has shipped: WhatsApp us and we’ll tell you your options.

We may also decline or cancel an order — for example if an item is out of stock, a price is wrong, or the top you have chosen will not fit the machine you describe.

If you cancel before paying, there is nothing to refund.

If you have paid and a refund is due, we refund you by the method you paid with: to the same UPI ID, or to the same bank account.

If you paid cash on delivery, we agree with you on the phone how to send the refund.